Reviews Book a Cast ADMIN ACCESS ONLY
Finished a manual cast? Check its actual times and details, then add it to Completed Casts.
AVAILABILITY
Choose a day to Add, Change or Remove a cast, or make the day unavailable. Customer details, approvals and payments are in Bookings.
Checking the next two weeks…
CUSTOMER CONVERSATIONS
09:00–21:00 UK. Two active conversations per staff member. Existing chats stay assigned when you stop accepting new ones; finish or close them before signing out.
INTERNAL REFERENCE
Use these answers consistently. Record customer-specific agreements in the booking notes.
Casting, production or partial-team needs are direct enquiries, with scope and price recorded individually. Domayn casts no more than two consecutive games alone. Longer caster-only coverage requires a co-caster from FUSE or the customer; agree production arrangements explicitly. Do not advertise bespoke work as standard packages.
In Calendar, Cancel cast releases its slot and keeps a cancelled record; customer emails follow its email setting and refunds are separate. Delete mistaken / test entry removes a mistake from the website calendar and real statistics without emailing the customer. Both actions require an outcome review and a second confirmation. Recovery copies are kept under Test & removed entries. Paid casts, linked rewards and reviews are protected from this removal. For a complimentary manual duplicate with a review, use Link duplicate to original booking: keep both records and all reviews, but count the broadcast once.
In Calendar, choose the day → Make day unavailable. The whole local day is blocked for both casting and production; the reason stays private. Review clashes and record an override reason if keeping existing casts. Reopen day removes only that block.
Every week is kept from 28 September 2026. Active weeks update from the calendar; past saved weeks remain read-only. Earlier weeks are clearly labelled as reconstructed from retained records. Test and cancelled casts are excluded from reconstructed history.
First confirmed booking keeps the slot. Website and manual bookings have equal priority.
Show the conflict, require a reason and keep both bookings. Never overwrite another reservation.
Website requests need at least one hour before the start. Under 24 hours remains subject to availability. Staff can arrange a later exception directly after checking the crew, scope and permissions.
Standard COMPLETE BROADCAST: weekdays 18:00–23:00 London time; Saturdays and Sundays all day. Other schedules and individual production requirements are discussed directly. Show customers their local 24-hour time.
Reserve one hour per possible game, assuming every game is played. Leave at least 30 minutes between casts using the same staff. Casters and production may overlap when separate; COMPLETE BROADCAST needs both.
Offer another cast only when its full duration and the 30-minute setup gap fit the available hours. Do not squeeze a BO1 directly before or after a BO3. A 19:00 finish permits a 19:30 start.
A request may hold available time for up to 24 hours, ending no later than the start. First confirmed booking takes priority. An expired hold releases time; the request stays reviewable until its proposed start. Moving later never extends the hold.
Public instant checkout is paused. Reconcile any existing payment attempt before changing the booking or taking another payment. Never release a slot while a payment outcome is uncertain.
FUSE must review and accept every new booking, its date/time and availability, assigned casting/production staff and agreed scope. Requests, provisional holds and payment alone are not acceptance. Once confirmed, it is our commitment to honour the agreed scope. Check crew, contacts, price and permission status before confirming. Provide agreed terms and required trader details before accepting paid work.
In Bookings, use Edit broadcast & preparation details for team names and abbreviations, event/division and tournament stage, split records, channel request, graphics, permission status, OP.GG, rosters, Game 1 sides and notes. The booking form requires Regular split, Playoffs, Grand finals or Unknown. Update Unknown before broadcast when known. These details stay with the booking. Pending permission is acceptable at request; check it before going live. New calendar casts can be completed from Booking details. Saving preparation never changes agreed money or sends a payment request.
Free casts are still part of building FUSE. In Bookings, open a confirmed or completed cast → FOC & record corrections → Mark FOC / Complimentary. Confirm that no money was received and add a reason. Every game is free, including extras; no payment request or reminder is due. Correct mistaken payment entries here without recording a refund that never happened. Original history is retained. Paid bookings keep their agreed prices.
Use Add cast in Calendar. It reserves staff and syncs to the diary. Add customer details and payment in Bookings; send customer emails only when selected.
After a manual cast starts, use Needs completion details under Completed Casts only once it has finished. Check the customer, games played, actual start/finish and payment. Correct an early start here. Recording history sends no customer email. Dismiss non-casts without changing their calendar entry.
Once the broadcast has finished, use Record actual games on the booking. Enter games played and actual finish, preview the saved price and balance, then record completion. Early finish needs explicit confirmation and keeps the original calendar reservation until its scheduled end. Keep the original upfront amount and receipts; correct money through a separate reviewed adjustment. Earlier bookings without the new balance flow stay review-only.
Encourage a Discord username for coordination. It is optional and stays in private booking details.
One standard service: COMPLETE BROADCAST at £10/game. Domayn as lead Play-by-Play caster, with alternative FUSE PbPs depending on booking and availability, + FUSE co-caster + production + scenes + graphics + management. BO1, BO2, BO3 and BO5. Client branding where suitable. No public component prices or package selector.
GBP, no VAT added. Minimum upfront: BO1 £10; BO2 £20; BO3 £20; BO5 £30. Charge £10 for each extra game actually played. Existing bookings keep their saved rates and agreed discounts; never retroactively reprice them.
Minimum games are paid before the broadcast after FUSE confirms the booking and payment instructions. Public instant checkout remains paused. A verified receipt is the payment record; never request an upfront payment twice. Fully discounted bookings still need FUSE confirmation.
Follow the agreed payment route. Payment is due before the cast starts or within 24 hours of the payment request, whichever is sooner. Verify actual receipt. Moving earlier can shorten the deadline; moving later or reminders never extend it. Review overdue payments without automatic cancellation.
Charge only additional games actually played, using the booked per-game rate and any saved applicable reward. For bookings using the new balance flow, staff record the final games and the exact remaining amount appears on that same booking: Stripe is the main payment option, with PayPal as a fallback. A PayPal click is not payment; staff must verify its transaction and record the amount received. Keep upfront and additional receipts separate. Check an active or uncertain Stripe payment before recording another method. Where the balance flow is unavailable, agree and record settlement with the customer; do not generate new bills from historical records.
More than 24 hours: full refund. Later notice: review circumstances and fair loss; explain the amount due.
Full refund if FUSE cancels within 24 hours, plus 50% off the next event. Record the decision and any refund separately.
If FUSE fails to attend and deliver the booked cast, give a full refund. Check every payment made for that booking, including any additional-game payment, and record each refund against its receipt. Marking a cast cancelled does not itself send money. Do not charge an additional no-show fee.
FUSE cancellation or customer notice over 24 hours: restore committed rewards with at least 30 days. Later notices need review. Unpaid holds retain original reward validity.
Agree the new date and any price change. Check conflicts before moving; preserve the booking and payment history.
Aim to finish the agreed series. Discuss crew limits beforehand. Agree and record any delay, overtime or no-show arrangement; no automatic extra fee.
Permission can be pending when a request is submitted, but must be obtained before broadcast. Confirm league/rightsholder approval for the channel, delay, spectator access, overlays, sponsors and VODs/clips. Participation alone is not permission.
Pause or do not start. Contact the customer and discuss rescheduling or a refund.
Customers supply authorised graphics, music and feeds, accurate event details and the agreed access. Confirm recording, clips and promotional reuse in advance.
Never request passwords or stream keys in public forms or live chat. Agree a private, limited-access handover with the crew.
Agree recording, delivery, retention and reuse before confirmation. No automatic delivery guarantee; third-party rights still apply.
Selected partners introduce organisations and qualifying paid business. Review attribution and agree individual terms privately; no automatic enrolment or public commission structure. The former customer referral scheme is retired. Preserve historical records and discounts already attached to bookings.
Watch Passport and Daily Rewards are active. One reward per booking, never stacked. Discount the booked per-game rate, including extra games actually played. New Passport stamp collection remains closed; earlier stamps and rewards stay usable through their existing controls. No new referral rewards or qualifications.
09:00–21:00 UK, shown locally to visitors. Two active chats per staff member. Queue overflow; after 15 minutes offer Contact FUSE. Name required, email optional.
Confirmed real casts only; approved league, teams, format, start and stream link required. Lead with “A FUSE Productions Broadcast”, then league — division — tournament stage, teams, date/time (or Live now), the stream link and FUSE Productions. Missing division or stage is labelled as unspecified/unknown, never guessed. LIVE TONIGHT: three hours before. LIVE NOW: 15 minutes before. Casts marked FUSE Esports ping ⚡FUSE Live⚡ in the three-hour post and @everyone in LIVE NOW. Other casts only ping ⚡FUSE Live⚡ in LIVE NOW. Edits never ping again. Staff can send LIVE NOW early for today’s cast. Late checks can catch up within 30 minutes after start while the cast is still scheduled live. Missing details block delivery and appear in Settings. Never resend an uncertain delivery without checking Discord.
Owner controls staff access, service/reward rules and connections. Admin handles scheduling, bookings, customer chats and reviews.
Completed casts can be reviewed immediately. Website review emails follow 12 hours after the finish; for manual customers and community contributors, use Create a review link in Admin → Reviews after completing the record. Optionally pre-fill its recording; the customer approves publication. Send a separate link to each co-caster, organiser, player or fan. Label their connection and keep community scores separate from customer ratings. One review per person per cast; never reward reviews. Keep all ratings accessible. Moderate abuse, spam or private data; never hide a review just for a low score.
REVIEWS & INVITATIONS
Feature great feedback and read every rating. Reviewers choose their public name, message and cast video. Their connection to the cast is labelled.
Website bookings receive one review email 12 hours after the finish, once marked completed. Late completion queues it on the next sync. For Discord or manual bookings, complete the cast in Bookings, then create a private link here. Use Customer for the person who booked; choose a separate connection for other contributors or fans. They can review straight away; the 12-hour delay applies only to automatic emails.
View public reviewsInvite a customer, co-caster, organiser, player or fan of a completed cast. Choose their connection, then copy the link to send privately.
Each private invitation lasts 30 days and connects to one signed-in person. One review per person per cast. Invite people regardless of the rating you expect; no rewards for reviews.
Highlights are labelled. Public reviews open together with Customer and Community filters; every published rating counts. Hide only spam, abuse, private information or unrelated content; a low rating alone is not a reason. Customers can edit or withdraw their own review. Edits clear staff highlights for a fresh check.
BOOKINGS
Approve website requests, check customer details and record payments or completion. Change schedules in Calendar.
Before accepting paid work, share the agreed terms and trading contact details with the customer.
Website requests awaiting a decision.
Website bookings and casts added in Calendar.
RECORD WHAT TOOK PLACE
Manual casts appear here after their scheduled start. Only complete a cast once it has finished; record the actual start, finish, games and payment.
No calendar casts need completion details.
Website bookings only.
Tests, linked duplicates and recovery copies of removed mistakes. Excluded from real cast counts, calendars and rewards.
HOMEPAGE NUMBERS
Enter the totals visitors should see. Completed casts and daily claims update automatically. Legacy referral totals remain private historical records.
This changes the homepage numbers only. Customer rewards and booking records stay as they are.
REWARDS
Find a customer’s code, see what it covers, and check whether it can still be used.
Recent records appear after sign-in.
Selected partners introduce organisations and qualifying paid business. Review attribution and agree individual terms privately; no automatic enrolment or public commission structure. The former customer referral scheme is retired. Preserve historical records and discounts already attached to bookings.
Verify ownership using the viewer’s matching Twitch account and 24-hour challenge. Weekly provider increases unlock discounts of 5% at 5h, 10% at 10h and 20% at 20h. One reward per Twitch account per UK week; claim before Monday reset and attach within seven days. Flagged readings need review.
Signed-in claims add 5% every 24 hours to a 20% cap. Missing the 48-hour window resets unspent progress. Only 20% can be spent, once per customer. Continue claiming to keep an unspent 20% active. Preserve saved records and returned entitlements.
One eligible series per customer taking place 28 September–4 October 2026, with all possible games included. Subject to availability and FUSE confirmation.
Automatic: an FL- reference is attached to the eligible request. No video, claim link or separate customer action. Other rewards stay unused.
Free-series rewards cover their stated series and do not spend other discounts. There is no general promo-code creator. Homepage total adjustments change displayed totals only; they do not grant or remove customer rewards.
Earlier Passport controlsRead-only records for earlier booking agreements. This history does not track new FUSE Partner payments.
Verify Twitch identities and review weekly progress and saved rewards.
SETTINGS
A live version of the public calendar for your stream. Refreshes every minute, with no customer or staff information.
Open OBS calendarBrowser source: 1280 × 960. Automatically fits the canvas. Transparent outside the calendar. Times default to Central Europe (CET/CEST). Keep “Shutdown source when not visible” off and enable “Refresh browser when scene becomes active”.
LIVE TONIGHT posts three hours before the booking time. LIVE NOW posts 15 minutes before. Casts marked FUSE Esports ping ⚡FUSE Live⚡ in the three-hour post and @everyone in LIVE NOW. Other casts only ping ⚡FUSE Live⚡ in LIVE NOW. Starting early today? Use Send LIVE NOW on the cast. This keeps the scheduled time and replaces its automatic reminder. Edits and cancellations update existing posts without another ping.
Checking Discord…
Domayn · Owner. Surge · Admin. Approved accounts can use the existing sign-in; direct Google sign-in is also available once connected. Staff access is checked on every request.
Optional Google sync and booking notifications. Your manual availability works without this setup.
Manual customer emails remain off unless deliberately enabled in Bookings. Booking updates go to your configured internal recipients. Daily reports cover the previous full UK day and are queued after 00:05. The Google connector runs every five minutes, even when your PC is off.
Use your own Google account. The connector reads only busy times from your primary Google Calendar, creates a separate private FUSE Casts calendar, and sends queued emails. Event names and details stay private. It needs calendar, send-email, external-request and scheduled-trigger permissions. It cannot read your inbox.
Creating a replacement connector key disconnects the old one and pauses online holds.